Learn why your Sleepiest streak may have reset, how streak freezes work, and how to contact our support team if you need help restoring a lost streak.
Thank you for being part of the Sleepiest community. We’re sorry to hear you’ve lost your streak - we know how disappointing that can be!
This article explains why streaks may reset, how streak freezes work, and what to do if you need help restoring your streak.
🔥 Why Did I Lose My Streak?
Your Sleepiest streak may be lost if:
You don’t engage with the app for 24 hours
You don’t have any streak freezes available
Your app activity wasn’t recorded correctly
You were logged out or using a different account
If you have a streak freeze available, it may be used automatically to protect your streak. However, if no streak freezes are available and you don’t engage with the app for 24 hours, your streak may reset.
🧊 What Is a Streak Freeze?
A streak freeze helps protect your streak if you miss a day.
If you don’t engage with Sleepiest for 24 hours, an available streak freeze may be used to stop your streak from resetting.
If you don’t have any streak freezes available, your streak may be lost.
🔁 Can My Streak Be Restored?
In many cases, our support team may be able to help restore your streak.
Please contact us with the email address you used to create your Sleepiest account, and we’ll take a look for you.
If you created your Sleepiest account using Apple Login, we may not be able to access your account or restore your streak using your usual email. This is because Apple uses a "private relay email address" to protect your privacy.
However, you can find the email address associated with your account by following these steps:
Open Sleepiest > select the "3 dots" on the bottom tab bar
Select "Settings" > select "Account Settings"
Select "Change Account Details" > this will show the email address associated with the account.
📩 Need More Help?
If you’ve lost your streak and would like us to look into it, please reach out to us via support@sleepiest.com.
When contacting us, please include:
The email address associated with your Sleepiest account
The streak number you had before it reset, if you remember
Any screenshots that may help us investigate